How to get ServiceNow Knowledge Article Number show on portal URL.
This is from ServiceNow Community post that I have replied.
Question: How to show ServiceNow Knowledge Article Number on URL
When user searches and open any Knowledge Article on portal, The URL on service portal shows link with sys_ID.
Is there a way we can change so browser URL shows KB number (as we see link generated by Permalink)?
COPY PERMALINK on backend generates a link using Article number, which open up latest version. This part is good.
To do such a requirement, there are lots of modifications to be done.
I will divide into 2 parts:
1. Out Parts => Here you have to modify “NG-CLICK” or “HREF” of the article link to be KBXXXXX
Any where store list of article, for example:
a. KB Category Page
b. Facet Search
2. In Parts
KB Article Page => Change the process of getting article data