ServiceNow Localization – Translated Texts

servicenow localization

ServiceNow Localization allows administrators to accommodate users from a variety of different countries, using different languages and currencies, within the same instance.

ServiceNow Localization Plugins

Activating internationalization plugins for any of the available languages automatically activates the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2).

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Internationalization Plugin

Requirement

Client wants to translate Page Title on Browser tab when using preferred language (Here I pick Japanese)

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How to do that

  • Step 1: Define what data storing those values

We found that they are value of field “Title” on record page “sc_home” on table “sp_page”

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  • Step 2: Locate the table to store JAPANESE text. Navigate System Localization > Translated Text
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  • Step 3: Create new record and update as your wish
    • Language: Ja
    • Document: Select the page “sc_home”
    • Value: Japanese Value
    • Field Name: The internal name of field (here is title)
    • Table Name: sp_page
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Result:

We see that they translate the value of the field “title”

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And on portal page, it also refers the change.

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Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/localization/concept/c_UseTranslatedText.html

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